About Us - Hotel San Fernando Plaza

Awards

In recognition of our commitment to excellence, we were honored with several prestigious awards in subsequent years. In 2010, we received the Certification in Service and Quality award from SGS at the Latin American Quality Awards in Santa Marta, along with the Exito Awards prize in Lima, Peru, for our outstanding business management practices. The following year, we were privileged to accept the International Quality Summit Award in New York City and the Latin American Quality Institute Award in Bogota, acknowledging our unwavering dedication to service quality. In 2012, we achieved recertification for Norma NTSH006:2009 and proudly became the first hotel in Antioquia to earn a coveted 5-star rating under the updated classification standards.

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Mission

To maintain high standards of quality in hotel services, supported by updated technological infrastructures and a team of committed individuals dedicated to providing quality service and generating profits for our investors and shareholders.

Pool and Wet Zone with exterior of San Fernando Plaza Hotel

Aerial view near San Fernando Plaza Hotel

Vision

We aspire to be recognized as the best hotel in Medellín by 2025, known for our commitment to environmental sustainability while delivering exceptional quality standards to our national and international guests.

Quality and Environmental Policy

Our quality policy revolves around meeting the needs and expectations of our guests, facilitated by a team of competent professionals dedicated to quality in every aspect, while striving to be as environmentally friendly as possible.

Spacious lobby area with reception at San Fernando Plaza Hotel

Social Responsibility

Hotel San Fernando Plaza is committed to becoming the premier hotel in Medellín and achieving international recognition for our high standards of quality. Our dedication to social responsibility begins with fostering a healthy and safe working environment for our staff, promoting teamwork as vital to our success in serving our customers.

Institutional Philosophy

We prioritize responsible management of our personnel, integrating professional conduct with a human touch to provide our clients with exceptional service. Our team's collaborative efforts add value to everything we do, guided by the belief that personal development leads to economic, personal, and cultural freedoms.

Development of Human Talent

At Hotel San Fernando Plaza, nurturing human talent is a constant priority. We strive to cultivate a warm and supportive working environment to achieve optimal results in our business objectives. Our collaborators are the foundation of our success, and we provide opportunities for their talent and capacity development.

Organizational Culture

All collaborators at our hotel adhere to our values and principles, which define our organizational culture. We are committed to fostering a work culture based on our values, where individuals are treated as valuable resources and their talents are nurtured in a warm, motivating, tolerant, and understanding environment.