Terms & Conditions

Check-In/Check-Out

  • Check-In Time: 3:00 PM 
  • Check-Out Time: 12:00 PM 
  • Early Check-In: Subject to availability and rates. 
  • Late Check-Out: Prior request required and subject to availability and rates. 


Payments & Cancellation Policies

  • Rates are subject to change.
  • Payment for the reservation will be made directly at the Hotel in the local currency.
  • All reservations must be guaranteed with a valid credit card or prior deposit.
  • Modifications or changes in dates are not accepted for promotional reservations with a NON-refundable policy; in case of cancellation, the entire stay will be charged.
  • Check our cancellation policies. In case of no-show (No show), the guarantee will be charged the equivalent of the first night of accommodation plus VAT; for early departure, the entire stay will be charged.
  • For reservations made with a Non-refundable policy, the hotel will charge the total amount of the reservation at any time after it is made without a refund of the money. 

 

Smoking Policy

Smoking is strictly prohibited in rooms, public areas, restaurants, and lounges. A cleaning fee of US $100.00 or its equivalent in Colombian pesos will be charged to guests who smoke in the room. 

 

Pet Policy

Pets are not allowed. 

 

Children Policy

There is no additional charge for children under 11 years old, in the same room as their parents or guardians using existing beds. Children over 11 years old will cost $99,000 COP per night plus legal taxes. 

 

Hotel Taxes

The value-added tax (VAT) of 19% of the accommodation rate must be paid by both Colombians and foreigners residing in the country. VAT exemption applies to people who accredit specific Visa categories. Hotel Insurance is optional and costs $8,900 COP plus VAT, not included in the room reservation confirmation. 

 

Additional Person

Costs $99,000 COP per person per night plus legal taxes.

To maintain the safety and quality of the experience for all guests, it is necessary to register companions during the Check In process. In this case the value of the additional person will be $99,000 COP + VAT.

If the companions are not present at the time of Check In, their personal information is required to carry out Pre-Registration. If the information is not registered on time it will not be refundable.

According to Colombian law 2068 of 2020, companions can only be registered with an official document, a citizenship card for national guests and a passport for foreign guests. It is necessary to print and sign the hotel registry for each companion and clarify to the reservation holder that when their visitor is going to leave the hotel, they must inform the Reception, otherwise this value will be charged for the rest of the nights of their stay. and the cancellation of the charge cannot be requested.

Guests not registered at Check In will have a charge of $99 USD or its equivalent in Colombian pesos according to the hotel's exchange rate in force and must be paid before entering the room. This value is per day and per person.

 

Minor Registration

Minors must stay with one of their parents or a duly authorized responsible adult. A notarized document signed by at least one of the parents of the child is required at check-in. 

 

Minor Protection Law

Colombian laws protect minors from all forms of exploitation and sexual violence caused by tourists. Contraventions carry criminal and administrative sanctions. 

 

Your Privacy

When registering at the hotel, you must present your identity document and that of your companions issued by an official authority containing a photograph for security reasons.